We understand that there will be times when you may want to return an item.
Items that are faulty, unsafe or do not match their description will be refunded or exchanged where proof of purchase is provided.
We are also happy to provide an exchange where the items are returned within 30 days of purchase unused, in original condition and accompanied by proof of purchase. Exchanges will only be offered on items in saleable condition. A returned item may be exchanged for an alternate item or store credit.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We normally confirm receipt of your order within 24 hours of ordering.
We will attempt to send your goods via Australia Post within 1-3 working days. However, if goods are unavailable, delivery will take a little longer.
If you wish to query a delivery, please contact us at 02 5100 2730
Dhawura nguna, dhawura Ngunnawal. Yanggu ngalawiri, dhunimanyin Ngunnawalwari dhawurawari. Nginggada Dindi dhawura Ngunnawalbun yindjumaralidjinyin.
We acknowledge to the traditional owners and custodians of the land we work and live on, the Ngunnawal people, and pay respect to their elders past, present and emerging. We value their continuing contribution and the contribution of other First Nations peoples to the life and culture of our city and country.
Copyright © 2021 From 1846 Pty Ltd (ABN 91 236 554 707) as trustee for the From 1846 Trust - trading as The Book Cow - All Rights Reserved.