Our Policies
Privacy Policy
This policy covers how we use your personal information.
We take your privacy seriously and will take all measures to protect your personal information. We comply with the Privacy Act 1988 (Cth) and with the Australian Privacy Principles.
We only collect personal information that is required to fulfil your order or to enable us to provide services to you. This includes your:
- Name
- Contact phone number
- Billing address
- Shipping address
- Email address
- Credit card or bank account information
- Your purchases with us
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our services.
Privacy Policy
This policy covers how we use your personal information.
We take your privacy seriously and will take all measures to protect your personal information. We comply with the Privacy Act 1988 (Cth) and with the Australian Privacy Principles.
We only collect personal information that is required to fulfil your order or to enable us to provide services to you. This includes your:
- Name
- Contact phone number
- Billing address
- Shipping address
- Email address
- Credit card or bank account information
- Your purchases with us
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our services.
Your information is only used to fill your order or to provide services to you (including to maintain our loyalty program). We do not sell or redistribute your information. We will only disclose your information to a third party with your express or implied consent or where required to by law.
Only your order data billing, shipping, and order contents data is stored on our server and those of our contracted service providers. This information is encrypted before it is transmitted over a web server. You can access the personal information we hold about you at any time by contacting us on
02 5100 2730
or e-mail to
hello@bookcow.com.au
Your information is only used to fill your order or to provide services to you (including to maintain our loyalty program). We do not sell or redistribute your information. We will only disclose your information to a third party with your express or implied consent or where required to by law.
Only your order data billing, shipping, and order contents data is stored on our server and those of our contracted service providers. This information is encrypted before it is transmitted over a web server. You can access the personal information we hold about you at any time by contacting us on
02 5100 2730
or e-mail to
hello@bookcow.com.au
Returns Policy
We understand that there will be times when you may want to return an item.
Items that are faulty, unsafe or do not match their description will be refunded or exchanged where proof of purchase is provided.
We are also happy to provide an exchange where the items are returned within 30 days of purchase unused, in original condition and accompanied by proof of purchase. Exchanges will only be offered on items in saleable condition. A returned item may be exchanged for an alternate item or store credit.
Returns Policy
We understand that there will be times when you may want to return an item.
Items that are faulty, unsafe or do not match their description will be refunded or exchanged where proof of purchase is provided.
We are also happy to provide an exchange where the items are returned within 30 days of purchase unused, in original condition and accompanied by proof of purchase. Exchanges will only be offered on items in saleable condition. A returned item may be exchanged for an alternate item or store credit.
Delivery Policy
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We normally confirm receipt of your order within 24 hours of ordering.
We will attempt to send your goods via Australia Post within 1-3 working days. However, if goods are unavailable, delivery will take a little longer.
If you wish to query a delivery, please contact us at
02 5100 2730
Delivery Policy
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We normally confirm receipt of your order within 24 hours of ordering.
We will attempt to send your goods via Australia Post within 1-3 working days. However, if goods are unavailable, delivery will take a little longer.
If you wish to query a delivery, please contact us at
02 5100 2730
Quick Links
Quick Links
Contact Us
Contact Us
From 1846 Pty Ltd (ABN 91 236 554 707) as trustee for the From 1846 Trust - trading as The Book Cow - All Rights Reserved
Dhawura nguna, dhawura Ngunnawal. Yanggu ngalawiri, dhunimanyin Ngunnawalwari dhawurawari. Nginggada Dindi dhawura Ngunnawalbun yindjumaralidjinyin.
We acknowledge to the traditional owners and custodians of the land we work and live on, the Ngunnawal people, and pay respect to their elders past, present and emerging. We value their continuing contribution and the contribution of other First Nations peoples to the life and culture of our city and country.