Our Policies

Privacy Policy

1. Introduction From 1846 Pty Ltd – (ABN 91 236 554 707) as trustee for the From 1846 Trust and trading as the Book Cow Bookshop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information

We Collect We may collect personal information, including but not limited to:

• Name
• Contact details (phone number, email address, postal address)
• Payment details (processed securely through third-party payment providers)
• Purchase history
• Any other information you provide voluntarily (e.g., through email inquiries, customer surveys, or competition entries)

3. How We Collect Your Information We collect personal information in the following ways:

• When you make a purchase in-store or online (by purchasing online you automatically join the Herd – the Book Cow’s loyalty program)
• When you sign up for our newsletter or loyalty program
• When you contact us via phone, email, or social media
• When you attend an event with us, enter competitions or participate in surveys
• Through cookies and analytics when you visit our website

4. Why We Collect Your Information We collect your personal information to:

• Process purchases and transactions
• Communicate with you about your orders, inquiries, or promotions
• Improve our products and services
• Manage your membership of the Herd (the Book Cow’s loyalty program)
• Send marketing communications (only if you have opted in)
• Comply with legal obligations

5. Disclosure of Personal Information We do not sell or trade your personal information. However, we may share it with:

• Service providers (e.g. communication providers, payment processors, delivery services, event management providers, book publishers, wholesalers and distributors) – to process your attendance at events, purchases or transactions.
• Legal or regulatory authorities when required by law
• Third parties if you provide consent

6. Data Security We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

• Secure payment processing through reputable providers
• Restricted access to personal information
• Encryption and security measures for online transactions

7. Access and Correction of Personal Information You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

8. Cookies and Online Tracking Our websites may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage \ users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

9. Marketing Communications As a member of the Herd (our loyalty program), you agree to opt in to receive marketing materials from us. You can unsubscribe at any time by following the instructions in our emails or contacting us directly. Unsubscribing does not prevent you from being a member of the Herd and accumulating loyalty points.

10. Contact Us If you have any questions about this Privacy Policy or wish to make a complaint about how your personal information is handled, please contact us at:

The Book Cow Bookshop
47 Jardine Street KINGSTON ACT 2604
Email: hello@bookcow.com.au
Phone: 02 5100 2730

11. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on our website.

Last Updated: [10.2.25]

Returns and Exchange Policy

At the Book Cow, we strive to ensure that you are satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Change of Mind Returns

We do not offer refunds for change-of-mind purchases. However, at our discretion, we may offer an exchange or store credit for items returned in their original condition within 14 days of purchase. The item must be:

• Unused and in its original packaging
• Accompanied by proof of purchase (either our receipt, gift exchange certificate or a record of purchase)
• Free from damage or markings

Faulty, Damaged, or Incorrect Items

In accordance with Australian Consumer Law, you are entitled to a refund, exchange, or repair if an item:

• Is faulty or defective
• Is not as described
• Does not function as intended

If you receive a faulty, damaged, or incorrect item, please contact us within a reasonable timeframe with proof of purchase and details of the issue. We may require photos or the item to be returned for assessment. If the item is deemed faulty, we will cover reasonable return shipping costs.

How to Return an Item

1. Contact us by email at hello@bookcow.com.au or by phone at 02 5100 2730 with your order details and reason for return.
2. Await confirmation and return instructions.
3. Package the item securely and send it to the provided return address.
4. Once received and assessed, we will process your refund, exchange, or store credit as applicable.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Gift cards
• Digital products (eBooks, audiobooks, etc.)
• Products that were sold on the basis that they were faulty or damaged and you were made aware of this before you purchased the product.

Refund Processing Time

Approved refunds will be processed via the original payment method within 5-10 business days. Please note that bank processing times may vary.

For any questions, please contact us at hello@bookcow.com.au. We appreciate your support and understanding.