Privacy Policy

This policy covers how we use your personal information. 

We take your privacy seriously and will take all measures to protect your personal information.  We comply with the Privacy Act 1988 (Cth) and with the Australian Privacy Principles. 

We only collect personal information that is required to fulfil your order or to enable us to provide services to you. This includes your:
Name

Contact phone number

Billing address
Shipping address
Email address
Credit card or bank account information

Your purchases with us

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our services.

Your information is only used to fill your order or to provide services to you (including to maintain our loyalty program). We do not sell or redistribute your information.  We will only disclose your information to a third party with your express or implied consent or where required to by law.

Only your order data billing, shipping, and order contents data is stored on our server and those of our contracted service providers. This information is encrypted before it is transmitted over a web server. 

You can access the personal information we hold about you at any time by contacting us on 02 5100 2730 or e-mail to hello@bookcow.com.au.

If you are concerned with the way we have handled your personal information, please contact us on 02 5100 2730 or by e-mail to hello@bookcow.com.au. 

This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly